Since its launch three years ago, a telephone support service has recorded a total of 4,582 calls, reflecting a steady demand for support and guidance in the community. This initiative was conceived with the purpose of providing immediate assistance to people who are in crisis situations or who require counseling on various issues, ranging from psychological concerns to urgent social needs. The response of the citizenry has evidenced the need for an accessible and reliable channel, highlighting the importance of having adequately prepared resources to face contemporary challenges.
The service has been well received, showing sustained growth in the number of calls, which has also highlighted some areas for improvement. The service operators have identified patterns in the calls that suggest a growing demand in mental health and social welfare issues, areas that require priority attention by the authorities and civil society organizations. This effort, part of a broader project of community support, has provided a lifeline for many, making clear the positive impact that early and effective intervention can have in times of need.
Read the full news article on The World.
